Rent Smart Provincial

Resources

A growing library of provincial resources to support Educators and tenants.

British Columbia

Covid-19 Resources

Tenant + Landlord Rights

Landlord BC
A resource for owners and managers of rental housing. They are the largest professional association for landlords in BC.
Phone: 1-888-330-6707

Tenant Resource & Advocacy Centre (TRAC)
TRAC provides information/referral, advice/ summary service and full representation to tenants and advocates across BC in terms of residential tenancy law.
Phone: 1-800-665-1185

Residential Tenancy Branch
The Residential Tenancy Branch can help answer questions or provide dispute resolution services for landlords and tenants.
Phone: 604-660-1020 (Lower Mainland)
250-387-1602 (Victoria)
1-800-665-8779 (Elsewhere in B.C)

Human Rights

BC Human Rights Tribunal
The Tribunal is responsible for accepting, screening, mediating, and adjudicating human rights complaints. It offers people the opportunity to resolve a complaint through mediation.
Phone: 1-888 440-8844

The Human Rights Clinic
The Clinic provides a number of client services.
It provides information and advice about human rights issues. It o ers assistance to people who are pursuing a complaint under the BC Human Rights Code. It will also represent people (“complainants”) before the BC Human Rights Tribunal.
Phone: 1-877-689-8474

BC Laws
A website that makes available provincial Statutes and Regulations, Orders in Council, and Regulations Bulletins.
Phone: 1-800-663-6105

Access Justice
Operates free legal clinics across BC.
Phone: 1-877-762-6664

Financial Literacy Organizations and Fraud Protection

Financial Consumer Agency of Canada
Understanding your credit report and credit score. An overview of credit reports, published by the Financial Consumer Agency of Canada

My Money Coach
How to get your free credit report and check your credit score. Education and support around saving money and making smart financial choices.

Credit Counselling Society
Provides counselling, support and education for dealing with debt.
Phone: 1-888-527-8999

Consumer Protection BC
Protects BC consumers from many unfair practices, including unfair debt collection.
Phone: 1-888-564-9963

Family Maintenace Support Program
The Family Maintenance Support Program is a government service that ensures payment of child support once an agreement is in place. Phone: 604-678-5670

The Canadian Anti-Fraud Centre (CAFC)
The CAFC is Canada’s central agency for information on complaints concerning mass marketing fraud (i.e., telemarketing), advance fee fraud (e.g., West African letters), Internet fraud and identity theft.
Phone: 1-888-495-8501

Office of the Information and Privacy Commissioner of BC
The Office of the Information and Privacy Commissioner provides independent oversight and enforcement of BC’s access and privacy laws, including The Freedom of Information and Protection of Privacy Act (FIPPA),  and The Personal Information Protection Act (PIPA).
Phone: (250) 387-562

RCMP: Seniors Guidebook to Safety and Security
The Seniors Guidebook to Safety and Security has much advice for seniors about security from fraud.

The Better Business Bureau (BBB)
Making the marketplace more trustworthy. The BBB helps resolve disputes between consumers and businesses. It also provides business ratings and reporting.

Subsidized Housing Resources

BC Housing
Explains housing programs, such as The Housing Registry, SAFER and Rental Assistance Program (RAP), and how to apply for them.
Phone: 604-433-2218 Fax: 604-439-4729
Toll Free: 1-800-257-7756

Aboriginal Housing Management Association (AHMA)
Opportunities in off-reserve Aboriginal housing across BC.
Phone: 1-888-921-2462

The Co-operative Housing Federation of BC (CHF BC)
Information about co-op housing and co-op housing opportunities across BC.
Phone: 1-866-879-5111

Communication and Mediation

Mediate BC
Mediate BC is committed to providing people with practical, accessible, and affordable choices to prevent, manage and resolve disputes.
Phone: 1-877-656-1300

Small Claims & Dispute Resolution

Small Claims BC
Connected to the Justice Education Society. Small Claims BC offers education and guidance around small claims.

Ministry of Justice: Small Claims – Procedure Guides
The Ministry of Justice Small Claims page covers everything you need to know about small claims court such as processes, forms and fees.
Phone: 1-800-663-7867

Residential Tenancy Branch
Answers questions and provides dispute resolution services for conflicts between landlords and tenants.
Phone: 1-800-665-8779

Home Maintenance

Health Canada – Dealing with Mould, Dampness and Humidity
This resource explains how to deal with mould. It also presents research on Canadians’ health and air quality.
Phone: 1-866-225-0709

Fire Prevention Canada
The national voice of fire prevention education in Canada.
Phone: 613-749-3844

Safe at Home
Tips and information to help protect Canadians from the dangers of re and carbon monoxide (CO). Safe at Home also a Fire Safety Campaign called “By First Nations for First Nations.”

Government of Canada – Healthy Canadians Website
Dealing with common household pests like spiders, bedbugs, carpenter ants, silver fish and fleas.

Pest Control Canada
Online directory of pest control companies across Canada.

Bed Bug Lookup
A registry to look up and report bed bug sightings and infestations in the Lower Mainland.

Tenants BC
Tenants BC has online resources for both tenants and landlords, including a page about tenant insurance.

Alberta

Covid-19 Resources

Tenant + Landlord Rights

Centre for Public Legal Education Alberta
A resource for landlords and tenants about the laws that govern tenancies.
Phone: 780-451-8764

Service Alberta
Service Alberta provides information about housing and utilities as well as landlord and tenant disputes.
Phone: Toll free in Alberta 310-0000

For landlord and tenant disputes
780-644-3000 (Edmonton)
Phone: For tenancy information
780-427-4088 (Edmonton)

Utilities Consumer Advocate Alberta Government
Whether renting or buying your home, you will need to know about your utilities. The Utilities Consumer Advocate (UCA) can tell you how to set up your electricity (power) and natural gas (heat). The UCA can also answer your questions and help you if you have a problem with your utility company.
Phone: 310-4822 or 780-644-5430 (outside Alberta)
Email: ucahelps@gov.ab.ca

Laws for Landlords and Tenants in Alberta
The Residential Tenancies Legal Information Program provides plain language information on housing law in Alberta. Staff conduct presentations across Alberta on landlord and tenant rights, develop information booklets and sample agreements and can answer reference questions.

The Calgary Residential Rental Association (CRRA)
Educational programs, resources and support services.

BearPaw Legal Education & Resource Centre (BLERC)
A department of Native Counselling Service of Alberta (NCSA). Its mission is to develop and distribute materials to assist Aboriginal people in conflict with the law.

Human Rights

Alberta Human Rights Commission
The commission can provide information about what to do if you believe you have been discriminated against and helps resolve and settle complaints of discrimination.
Phone: Confidential Inquiry Line Edmonton: 780-427-7661
Calgary: 403-297-6571
Toll Free: 1-800-232-7215

Centre for Public Legal Education
Provides information for landlords and tenants about renting in Alberta.
Phone: 780-451-8764

Financial Literacy Organizations and Fraud Protection

Financial Consumer Agency of Canada
Understanding your credit report and credit score. An overview of credit reports, published by the Financial Consumer Agency of Canada

My Money Coach
How to get your free credit report and check your credit score. Education and support around saving money and making smart financial choices.

Credit Counselling Society
Provides counselling, support and education for dealing with debt.
Phone: 1-888-527-8999

Service Alberta – Consumer Protection
Provides information and takes complaints about unfair consumer practices.
Phone: 1-877-427-4088 (toll-free)

The Canadian Anti-Fraud Centre (CAFC)
The CAFC is Canada’s central agency for information on complaints concerning mass marketing fraud (i.e., telemarketing), advance fee fraud (e.g., West African letters), Internet fraud and identification theft.
Phone: 1-888-495-8501

RCMP: Seniors Guidebook to Safety and Security
The Seniors Guidebook to Safety and Security has much advice for seniors about security from fraud.

The Better Business Bureau (BBB)
Making the marketplace more trustworthy. The BBB helps resolve disputes between consumers and businesses. It also provides business ratings and reporting.

Credit Reporting Agencies
For a free copy of your credit report, search online for the Equifax or TransUnion free credit check form. Be sure not to give your credit card number.

Subsidized Housing Resources

Seniors and Housing
Provides information on subsidized housing in Alberta and can direct you to the appropriate housing provider.
Phone: 780-422-0122 (Edmonton)
Toll Free: 310-0000

Northern Alberta Cooperative Housing Association
Information about co-op housing in Northern Alberta.
Phone: 780-482-6128

Southern Alberta Cooperative Housing Association
Information about co-op housing in Northern Alberta.
Phone: 403-233-0969

Small Claims & Dispute Resolution

Small Claims Court
The Alberta courts provide information to consider; before you sue or if you are being sued and the process that is involved. They also provide information and referrals for dealing with landlord and tenant disputes. For small claims disputes look for civil claims under provincial court. For Residential Tenancy Dispute look under landlords and tenants.

Service Alberta
Service Alberta provides information about housing and utilities as well as landlord and tenant disputes.
Phone: Toll free in Alberta 310-0000
For landlord and tenant disputes 780-644-3000 (Edmonton)
Phone: For tenancy information 780-427-4088 (Edmonton)

Home Maintenance

Utilities Consumer Advocate Alberta Government Office
The Utilities Consumer Advocate (UCA) can tell you how to set up your electricity (power) and natural gas (heat). The UCA can also answer your questions and help you if you have a problem with your utility company.
Phone: 310-4822 or 780-644-5430 (outside Alberta)
Email: ucahelps@gov.ab.ca

Health Canada – Dealing with Mould, Dampness and Humidity
This resource explains how to deal with mould. It also presents research on Canadians’ health and air quality.
Phone: 1-866-225-0709

Fire Prevention Canada
The national voice of fire prevention education in Canada.
Phone: 613-749-3844

Safe at Home
Tips and information to help protect Canadians from the dangers of fire and carbon monoxide (CO). Safe at Home also a Fire Safety Campaign called “By First Nations for First Nations.”

Government of Canada – Healthy Canadians Website
Dealing with common household pests like spiders, bedbugs, carpenter ants, silverfish and fleas.

Pest Control Canada
Online directory of pest control companies across Canada.

Manitoba

Covid-19 Resources

Tenant + Landlord Rights

Residential Tenancies Branch
The Residential Tenancies Branch can investigate, mediate and make decisions on disputes between landlords and tenants over:

  • security deposits and repairs
  • terms and conditions of a tenancy agreement
  • enforcement of securicty deposit decisions
  • notices of termination, non-payment of rent and noise
  • hear claims for compensation
  • privacy
  • payment of utility bill

Phone: 204-945-2476
Toll Free In Manitoba: 1-800-782-8403

Independent Tenant Advisor (Legal Aid Manitoba)
Provides advice and information about Residential Tenancy matters and representation to those who qualify for legal aid
Phone: 204-881-1714

Legal Help Center
Legal Help Centre will provide you with legal information and referrals when you think you have a legal problem.
Phone: 204-258-3096

Professional Property Manager Association
A resource for owners and managers of rental housing. PPMA is the sole voice for the residential rental industry in Manitoba.
Phone: 204-957-1224

The Winnipeg Rental Network
The Winnipeg Rental Network (WRN) is a non-profit initiative providing a web-based database that makes it easier for people to find affordable rental housing.

Human Rights

The Manitoba Human Rights Commission (MHRC)
The Manitoba Human Rights Commission is an independent agency of the Government of Manitoba and is responsible for administering The Human Rights Code.

Winnipeg Office:
Phone: 204-945-3007 | Fax: 204-945-1292
700-175 Hargrave Street, Winnipeg, MB R3C 3R8

Brandon Office:
Phone: 204-726-6261 | Fax: 204-726-6035

Financial Literacy Organizations and Fraud Protection

Financial Consumer Agency of Canada
Understanding your credit report and credit score. An overview of credit reports, published by the Financial Consumer Agency of Canada

My Money Coach
How to get your free credit report and check your credit score. Education and support around saving money and making smart financial choices.

The Canadian Anti-Fraud Centre (CAFC)
The CAFC is Canada’s central agency for information on complaints concerning mass marketing fraud (i.e., telemarketing), advance fee fraud (e.g., West African letters), Internet fraud and identification theft.
Phone: 1-888-495-8501

The Better Business Bureau (BBB)
Making the marketplace more trustworthy. The BBB helps resolve disputes between consumers and businesses. It also provides business ratings and reporting.

Community Financial Counselling Services
Provides counselling, support and education for dealing with debt.
Phone: (204) 989-1900
Toll free 1-888-573-2383

Consumer Protection Office MB
Protects MB consumers from many unfair practices, including unfair debt collection.
Phone: (204) 945-3800
Toll Free: 1-800-782-0067

The Credit Counselling Society
Provides couselling, support and education for dealing with debt.
Phone: 204-942-8789
Toll Free: 1-888-527-8999

RCMP: Seniors Guidebook to Safety and Security
The Seniors Guidebook to Safety and Security has much advice for seniors about security from fraud.

Subsidized Housing Resources

Manitoba Housing
Manitoba Housing provides a range of quality housing such as apartments, townhouses, duplexes and houses. Rental rates are based on a rent-geared-to-income ratio of 28 per cent of the household income.
Phone: (204) 945-4663
Toll Free: 1-800-661-4663

The Co-operative Housing Federation of Canada
Information about co-op housing and co-op housing opportunities in Canada.

Communication and Mediation

Residential Tenancies Branch (RTB)
The RTB can investigate, mediate and make decisions on disputes between landlords and tenants.
Winnipeg: 204-945-2476 or 1-800-782-8403
Brandon: 204-726-6230 or 1-800-656-8481
Thompson: 204-677-6496 or 1-800-229-0639

Independent Tenant Advisor (Legal Aid Manitoba)
Provides advice and information about residential tenancy matters and representation to those who qualify for Legal Aid.
Phone: 204-881-1714

Mediation Services
Mediation Services provides mediation and other conflict resolution services for neighbours, community organizations, families, and co-workers in conflict.
Phone: 204-925-3410
Toll-free: 1-866-925-3410 (In North America)

Home Maintenance

Health Canada – Dealing with Mould, Dampness and Humidity
This resource explains how to deal with mould. It also presents research on Canadians’ health and air quality.
Phone: 1-866-225-0709

Fire Prevention Canada
The national voice of fire prevention education in Canada.
Phone: 613-749-3844

Safe at Home
Tips and information to help protect Canadians from the dangers of re and carbon monoxide (CO). Safe at Home also a Fire Safety Campaign called “By First Nations for First Nations.”

Government of Canada – Healthy Canadians Website
Dealing with common household pests like spiders, bedbugs, carpenter ants, silver fish and fleas.

Pest Control Canada
Online directory of pest control companies across Canada.

Tenant Insurance
protects your furniture and belongings. If there is an accidental re or other mishap. Insurance is not expensive to buy. It can cover most of the cost of replacing your things. Find out more:
Insurance Brokers Association of Manitoba
Phone: 1-800-204-5649

Bug n Scrub Program
Bug N Scrub services provided where bed bugs are present on-site. Services are offered free of charge for approved referrals.
Toll-free Bed Bug Hotline: 1-855-3MB-BUGS.

Resource Connect
A free app that can help connect quickly to support services and programs. The app is available to download from Google Play Store, and is focused on youth.

211 Manitoba
A searchable online database of government, health, and social services that are available across the province. The service helps Manitobans who are looking to find the right community or social resource but don’t know where to start. 211 Manitoba also makes it easy for service providers and first responders to direct others to the right resource.

Ontario

Covid-19 Resources

Tenant + Landlord Rights

Landlord and Tenancies Board
The Landlord and Tenancy Board resolves conflicts and disputes between landlords and tenants and provides information on rights and responsibilities.
Phone: 1-888-332-3234 or 416-645-8080

Community Legal Education Ontario

Ontario Tenants Rights

Ontario Landlord Association
Landlord and some tenant information provided here.

Human Rights

Ontario Human Rights Commission
The Ontario Human Rights Commission promotes, protects and advances human rights through research, public education and the law.
Phone: 1-800-387-9080 or 416-326-9511

 Human Rights Legal Support Centre
An independent body that provides legal services to people who have experienced discrimination.

Financial Literacy Organizations and Fraud Protection

Ontario Association of Credit Counseling Services
Non profit credit counseling in Ontario.
Email: info@oaccs.com
Phone: 905-945-5644

Consumer Protection Ontario
Protects Ontario citizens from being scammed by providing a way to report scams and what to do
Phone: (416) 326-8800
Toll Free: 1-800-889-9768

Financial Consumer Agency of Canada
Understanding your credit report and credit score. An overview of credit reports, published by the Financial Consumer Agency of Canada

My Money Coach
How to get your free credit report and check your credit score. Education and support around saving money and making smart financial choices.

Credit Counselling Society
Provides counselling, support and education for dealing with debt.
Phone: 1-888-527-8999

The Canadian Anti-Fraud Centre (CAFC)
The CAFC is Canada’s central agency for information on complaints concerning mass marketing fraud (i.e., telemarketing), advance fee fraud (e.g., West African letters), Internet fraud and identification theft.
Phone: 1-888-495-8501

RCMP: Seniors Guidebook to Safety and Security
The Seniors Guidebook to Safety and Security has much advice for seniors about security from fraud.

The Better Business Bureau (BBB)
Making the marketplace more trustworthy. The BBB helps resolve disputes between consumers and businesses. It also provides business ratings and reporting.

Childcare Subsidies
Ontario Child Benefit – for children under 13 or under 18 (special needs)
Universal Child Care Benefit Canada Child Tax Benefit Children with Special Needs.

Rec Program Subsidies
Access to recreation for low income families in Ontario. Connect with local municipalities for more information on regional specific programs.

Subsidized Housing Resources

Ministry of Housing – Municipal Service Managers
Where to find MSM’s and local housing information:
Email: mininfo@ontario.ca
Phone: 866-220-2290 or 416-585-6991

The Co-operative Housing Federation of Canada
Information about co-op housing and co-op housing opportunities in Canada.

Small Claims & Dispute Resolution

Landlord and Tenant Board
The LTB resolves disputes between landlords and tenants, and eviction applications led by nonprofit housing co-operatives. The LTB also provides information about the Residential Tenancies Act.
Phone: 905-945-2476

Small Claims Court of Ontario
To file disputes for property or money less than $25,000.
Phone: 800-518-7901 or 416-326-2220

Legal Aid Ontario
Legal Aid provides high quality legal services for low-income individuals and families.
Phone: 800-518-7901 or 416-326-2220

Ontariotenants.ca
General tenant info and advice.

Settlement.org
Newcomer housing and legal support.

Ontario Landlord Association

Home Maintenance

Utility Support (OESP)
Applies a credit directly to your electricity bill.
Phone: 1-800-855-8151

Low Income Energy Assistance program
One-time payment, if qualified, directly to a household natural gas account.
Phone: 1-877-632-2727

Tenant Insurance
Tenant insurance protects your furniture and belongings. If there is an accidental fire or other mishap. Insurance is not expensive to buy. It can cover most of the cost of replacing your things.
Find out more: Insurance Brokers Association of Ontario

Health Canada – Dealing with Mould, Dampness and Humidity
This resource explains how to deal with mould. It also presents research on Canadians’ health and air quality.
Phone: 1-866-225-0709

Fire Prevention Canada
The national voice of fire prevention education in Canada.
Phone: 613-749-3844

Safe at Home
Tips and information to help protect Canadians from the dangers of re and carbon monoxide (CO). Safe at Home also a Fire Safety Campaign called “By First Nations for First Nations.”

Government of Canada – Healthy Canadians Website
Dealing with common household pests like spiders, bedbugs, carpenter ants, silver fish and fleas.

Pest Control Canada
Online directory of pest control companies across Canada.

"Rent Smart helped me to build confidence with finding housing.

It helped me to be a better tenant and gave me knowledge about my rights and responsibilities. I would highly recommend it to anyone who is struggling with housing to gain more knowledge about being a responsible tenant. Oh and I got a place very quickly!”

– Rent Smart Student

"It helps young people moving out for the first time.

They take in a lot of information they were not aware of. It also gives them more confidence and prepares them to start looking at places.”

– RentSmart Educator

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Victoria, BC V8T 5G4 

 

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